Frequently Asked Questions

It is easy to update your Yelona account and view your orders any time through 'My Account' 'My Account' allows you complete control over your transactions on Yelona Manage/edit your personal data like address, phone numbers, email ids Change your password Track the status of your orders
Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it.You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID, a listing of the item(s) you have ordered and the expected delivery time.You will also be notified when the seller ships the item(s) to you. Shipping details will be provided with the respective tracking number(s).
No you can't order the product that's 'out of stock'.
A product could be listed under different prices. There could be sellers offering you the same product but at a different price. That is the nature of the yelona marketplace, where different sellers compete for your order.
You can shop on Yelona by providing just your email ID. While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one. By creating your own Yelona account, you can enjoy a personalized shopping experience, including recommendations, quicker checkout and a public wish-list. You will also be able to rate/review products and sellers.
Delivery charge varies with each Seller.Sellers incur relatively higher shipping costs on low value items. In such cases, charging a normal delivery charge helps them offset logistics costs. The delivery charge may be waived off by some Sellers, if you shop with them for a minimum predefined value.